Frequently Asked Questions

What is LW Connect?

Am I eligible to register on LW Connect?

How do I register on LW Connect?

What information do I need to provide while registering on LW Connect?

Which browser should I have for using the site?

How do I access LW Connect?

How do I reset my password?

Who do I call if I have questions about my online account?

How do I view my consumption history?

How can I edit my contact information?

Can I manage more than one account number on LW Connect?

Where can I access the mobile application?

Is my information secure when I use the site?

Will I still receive a paper bill if I enroll in eBilling?

How do I know when my bill is ready when I am enrolled in eBilling?

When will my payment be posted on my account?

Can I cancel my eBilling enrollment?

Understanding eBilling Text Alerts

Is there a convenience fee for making a payment?

Can a payment be canceled or modified?

Can I delete my banking information from my online account?

If I enroll in auto debit, when does it become effective?

Terms of Use

Understand Your Bill