What is LW Connect?
- Pay your bill
- View your bill PDF and payment history
- View consumption and reading history
- Manage payment preferences
- Enroll in Auto Debit
Am I eligible to register on LW Connect?
How do I register on LW Connect?
What information do I need to provide while registering on LW Connect?
- Account Number on your bill.
- Last 4 digits of your Social Security Number.
- Service Address Zip Code.
Which browser should I have for using the site?
How do I access LW Connect?
How do I reset my password?
Who do I call if I have questions about my online account?
How do I view my consumption history?
How can I edit my contact information?
- Phone number
- Email address
- Mailing Address
Can I manage more than one account number on LW Connect?
Where can I access the mobile application?
Is my information secure when I use the site?
Will I still receive a paper bill if I enroll in eBilling?
How do I know when my bill is ready when I am enrolled in eBilling?
When will my payment be posted on my account?
Can I cancel my eBilling enrollment?
Understanding eBilling Text Alerts
Once you sign up for eBilling Text Alerts, you will receive text messages when your bill is ready to view online and five days before it’s due.
Are there any fees?
There is no additional charge for eBilling Text Alerts; however, your mobile phone provider may bill you for text messages and data rates depending on your mobile phone plan. Loudoun Water is not responsible for these charges.
Can I pay my bill by text message?
To pay your bill, click the link in the text message to sign in to your online account.
I have multiple accounts. Can I receive eBilling Text Alerts for more than one account?
Yes, you can individually enroll all of your accounts in eBilling Text Alerts through your online account.
I have multiple accounts enrolled in eBilling Text Alerts. How do I unenroll from one account but keep the other accounts enrolled?
You must sign in to your online account, select the account you wish to update, and unenroll from eBilling Text Alerts on the “Program Enrollment” section.
Please note, if you reply “STOP” through your mobile phone, you will be unenrolled from eBilling Text Alerts for all accounts associated with that phone number.
What if I change my phone number?
Go to the “Profile & Accounts” page in your online account and replace your old phone number with your new phone number. We’ll send an activation text message to your new number.
How do I stop eBilling Text Alerts?
You can unenroll by updating your program preferences on the “Program Enrollment” section in your online account, or by texting “STOP.”
If you unenroll from eBilling Text Alerts, you will still be enrolled in paperless billing and will continue to receive email notifications when your bill is ready to view online and five days before it’s due.
What happens if I unenroll from eBilling?
If you unenroll in eBilling, you will also stop eBilling Text Alerts. You will no longer receive email notifications or text messages when your bill is ready to view online.
Is there a convenience fee for making a payment?
Can a payment be canceled or modified?
Can I delete my banking information from my online account?
If I enroll in auto debit, when does it become effective?
Auto Debit allows you to set up recurring payments directly from your checking or savings account. We will generally begin processing your Auto Debit payment 1-2 days before your due date, but the amount due will not be debited from your account until the actual invoice due date.
There is no fee to sign up for Auto Debit and you may cancel at any time.
Please note: By enrolling in Auto Debit, any past due balances on your account will be withdrawn from your bank account immediately. If you've made a one-time payment for a past due balance, please allow time for that payment to clear before enrolling in Auto Debit to avoid a duplicate payment.
If your service is scheduled to be terminated, please submit a one-time payment and contact Customer Relations at 571-291-7880 with your payment confirmation number. If your payment is submitted after 4:00 p.m. EST, your service will be reconnected the next business day.